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The Challenge. Marks & Spencer sought to transform how 70,000+ employees accessed career development opportunities. The existing career path resources were fragmented and underutilised. They needed a digital solution that would empower employees, streamline learning pathways, and align with strategic growth goals.
The Approach. Leading the digital transformation of the Career Paths initiative—shifting from static resources to an interactive platform. This work connected business strategy with employee experience, delivering a scalable, accessible solution while driving operational efficiency.
Key Contributions:
Platform Redesign & Knowledge Management: Reimagined SharePoint as a user-friendly career development hub, integrating digital learning resources and structured career pathways.
Cross-Functional Collaboration: Acted as a bridge between L&D and IT, ensuring that complex systems met both technical requirements and user needs.
Operational Efficiency through In-House Innovation: Delivered the project in-house, saving £100k+ in consultancy fees and embedding repeatable workflows for future digital projects.
Data-Driven Impact: Integrated user feedback loops and engagement tracking to inform continuous improvements in career resources.
The Impact:
✔ Empowered 70,000+ Employees: The new platform provided clear, self-directed career pathways, driving engagement with learning resources and supporting internal mobility.
✔ Increased Operational Efficiency: Saved £100k+ through in-house development and reduced dependency on external agencies.
✔ Strategic Alignment: Enabled employees to map their growth in alignment with M&S’s career development strategy, boosting retention and job satisfaction.
✔ Award-Winning Innovation: Earned the L&D Future Focused Award for balancing day-to-day priorities with future-focused digital innovation.
Client Feedback: "Kristy has many talents and the thing that stands out for me is her desire to learn new and different things and the tenacity in getting out there and applying the techniques of self learning to better herself for the benefit of not only Kristy but for the team and organisations she works within." – Melanie Roberts, Head of Learning & Development, Marks & Spencer
"Kristy is a true professional, brilliant at what she does and confident to challenge you on your thinking to ensure a brief is met - both in terms of design and return on investment. Kristy is someone that shines in a team and always willing to go that extra mile to achieve results." – Kelly Moss, Learning & Development Manager, Marks and Spencer
This showcase directly reflects a DesignOps mindset, highlighting the ability to:
Translate strategic objectives into digital solutions.
Manage complex stakeholder alignment.
Build scalable, repeatable knowledge-sharing frameworks.
Drive operational efficiency and measurable impact.
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