the process edit

✔ Brings people together. Process mapping isn’t a solo exercise. It gets teams talking, sharing, and aligning on how things really work.

✔ Surfaces hidden knowledge. The ‘real’ process often lives in people’s heads. Mapping it out makes that knowledge visible and usable.

✔ Reveals friction points. What’s slowing things down? Where are the gaps? The process tells the story.

✔ Inspires fresh thinking. Teams step back from the ‘way it’s always been’ and start seeing new possibilities.

✔ Creates a shared reality. No more different versions of ‘how things work.’ The team co-creates one clear picture.

✔ Helps people own the process. When teams shape the solution, they’re more invested in making it work.

✔ Makes change easier to navigate. A mapped process gives teams a reference point for adapting, improving, and evolving.

☑️ Planning a team day? Make it meaningful by mapping and optimising key workflows.

☑️ Trying to lower costs? Identify inefficiencies and eliminate bottlenecks to streamline operations.

☑️ Considering a new tool or system? Map existing processes first to avoid unnecessary tech investments and ensure a seamless transition.

☑️ Scaling up or restructuring? Ensure smooth handovers, reduce duplication, and minimise disruption.

☑️ Experiencing delays or errors? Visualise the workflow to pinpoint slowdowns and failure points.

☑️ Onboarding new team members? Document processes clearly for smoother knowledge transfer.

☑️ Bridging silos? Align cross-functional teams by making workflows visible and shared.

☑️ Preparing for automation or AI? Map out manual processes to determine what can be automated effectively.

☑️ Auditing or compliance checks? Ensure policies, procedures, and workflows are well-documented and understood.

Before: People often assume they know how things work—until they sit down to map it out. The process starts conversations, challenges assumptions, and gets people thinking critically.

During: It’s a mix of revealing the real story (As-Is), exploring new possibilities (What-If), and defining an improved way forward (Ideal/Should-Be).

After: Clarity leads to action. Teams walk away with clear next steps, better alignment, and a living process that evolves over time.

For individuals – Brings clarity to roles, reduces frustration, and gives people a say in how work happens.

For teams – Strengthens collaboration, improves efficiency, and aligns everyone on the same path.

For departments – Breaks down silos, improves handovers, and creates accountability.

For organisations – Provides a scalable, adaptable approach to continuous improvement.

The following is a guide to what’s involved, depending on the scope of work and budget.

📌 Remote-First Design: All workshops are built for online collaboration—reducing delivery costs while ensuring engagement and effectiveness.

1. Initial Scoping Consultation (45 mins, free)

• Define the process/es to be mapped

• Explore objectives, outcomes, and outputs

2. Agree Scope of Work

• Confirm approach, budget, and timeline

• Receive a proposal and quote (if accepted, we move forward)

3. Pre-Workshop Preparation

• Workshop Design: Structured session tailored to your needs

• Miro Collaboration Space: Private, dedicated workspace (yours to keep)

• Participant Pre-Workshop Questionnaire: Short, focused insights gathering

• Participant Comms & Invitations Sent: Ensuring engagement from the start

4️. Facilitated Workshop 

• Delivered via Zoom & Miro, fully recorded

• Live, collaborative mapping session to capture real workflows

• Identify gaps, inefficiencies, and improvement opportunities

• Co-create actionable next steps

5. Post-Workshop Analysis & Outputs

• Offline Analysis & Synthesis: Refining insights gathered during the session

• Process Maps: Clear, structured visual documentation of current and future workflows (as agreed)

• Insights Report: Highlighting inefficiencies, gaps, and areas for improvement

• Action Plan: Strategic recommendations for streamlining workflows and improving handoffs

6. Follow-Up Debriefing Meeting

• Walk through findings, answer questions, and discuss next steps

Process flow mapping is just one piece of the puzzle. Anything relational can be visually mapped. Depending on the challenge, a different type of mapping might be the right fit:

• Empathy Mapping – Understand user needs, pain points, and behaviours to create more human-centred solutions.

• Journey Mapping – Visualise end-to-end experiences, from customer journeys to internal processes.

• Stakeholder Mapping – Identify key players, relationships, and dynamics that influence success.

• System Mapping – Uncover connections, dependencies, and gaps in broader organisational ecosystems.
  
  

Not sure which mapping approach is right? Let’s explore it together.

• Already know what process needs mapping? Let’s get started.

• Not sure where the biggest gaps are? I can help you find them.

• Book a free 45-minute consultation, and we’ll explore what’s possible.

As-Is Mapping → Captures how things really work today, leverage strengths, highlighting inefficiencies, roadblocks, and workarounds.

Should-Be Mapping → Defines an improved, future-ready workflow that’s simpler, smarter, and fit for purpose.

Miro – A visual, collaborative space where teams can map, refine, and evolve their processes in real time.

Design Thinking – Helping teams define the problem before jumping to solutions.

System Thinking – Understanding the wider impact of process changes.

MetaImpact – Ensuring solutions drive real, measurable outcomes across people, purpose, and performance.